Product Support Engineer

As a Product Support Engineer, you will provide customers and prospects technical leadership in the installation, configuration, training and implementation of the Permabit Enterprise Archive™ system in its respective environments. The position requires the ability to execute small to medium complexity projects independently and to implement high–quality technical solutions based on business needs.

The Product Support Engineer will also be responsible for working closely with the QA and Engineering teams to identify and troubleshoot bugs, test fixes and make future enhancement recommendations.

Responsibilities

• Perform installs, configurations, training and implementations in various client IT environments

• Work with internal support engineering teams and customers to perform Upgrades and Integrations of the Permabit Enterprise Archive System

• Analyze network throughput traces in order to eliminate bottle necks and ensure adequate performance in customer environments

• Demonstrate ability to understand the complex security and access control mechanisms in various customer environments in order to ensure that the Permabit Enterprise Archive can adhere to them

• Troubleshoot various CIFS/NFS issues in order to ensure data mobility to and from the Permabit Enterprise Archive

• Produce Solutions and Best Practices Documentation

• Maintain lab systems to perform internal functionality tests and share documented results

• Automate routine tasks using bash and perl scripts

• Report to the Support Manager on progress of on going and pipeline customer cases and projects

• Communicate effectively with customers and prospects to win their confidence and exceed their expectations

• Work diligently with QA and Product Management in order to bring back feedback from customers to help enhance the overall product by actively participating in software release cycles

Requirements

• 5+ years of relevant experience in IT helpdesk or Storage consulting

• BS/MS or equivalent technical training and certifications

• At least 3 years’ experience in customer–facing positions as a professional services consultant or engineer, preferably with a consulting organization

• Proficient in Linux/Windows/UNIX Server administration and advanced troubleshooting

• Solid understanding on routing and networking theory and topologies

• Excellent communication and knowledge transfer skills — both written and verbal

• Ability to structure and organize work in a way that leads to measurable results

• Demonstrated attention to detail and ability to follow and give clear and precise instructions

• Excellent customer service skills

• Ability to work with a team and under strict deadlines

• Ability to thrive in a fast paced environment

• Able to be part of the on–call rotation and provide fast response in accordance with Product Support’s SLA

• Implementation and administration experience of data migration software using CIFS and NFS is a plus

To apply for this position, please send your resume to: hiring@permabit.com.

No calls please. Permabit is an equal opportunity employer.

Note to Recruiters and Staffing Agencies:

Welcome! We appreciate your interest in us. On a very limited basis, we work with outside vendors to assist us in filling select open positions. Permabit will not pay any fee for any recruiting activity, including the blindly submitted resume, unless we have a written contract with you. The Vice President of Human Resources, Katherine Edwards, is the only company representative who has authority to enter into recruiting contracts on behalf of Permabit.