Permabit Enterprise Support
Permabit Enterprise Support provides a full range of
proactive, customer-centered support capabilities. They
are designed to help you plan, implement, and manage your
archive environment.
Permabit Enterprise Support enables you to streamline
the entire planning, installation and configuration of
your Permabit solution. Permabit Enterprise Support will:
- Resolve problems faster and more effectively
- Increase productivity through problem avoidance
- Maximize your Permabit technology investment
Highlights:
Permabit's Enterprise Support organization is dedicated
to customer satisfaction. Strict adherence to our service
model and effective account and case ownership, ensures
the highest quality technical support.
Access modes for customer contact include:
- Phone: 1-866-737-6366
* 30 minute response time for all call levels;
available 24/7, 365 days a year
- Permabit Customer Care Center
* A secure, customer log-in section of the
Permabit website; includes technical notes, product
resources, and online Permabit Enterprise Support
forms
Software Version Upgrades
Customers on the Permabit Enterprise Support plan will
be proactively contacted by the Permabit Support staff for
complimentary software version upgrades for the software
products and modules originally purchased.
Site Pre-Planning
In advance of the Permabit solution deployment,
customers work with a Permabit pre-sales engineer to
conduct a site planning survey. The information gathered
is used to define the customer configuration. Upon review
and approval the detailed configuration will be entered
into the Permabit Services support database for reference
if support services are required.
Contact Permabit Support today!
Permabit Enterprise Support Service Center:
1-866-737-6366
Customer Log-In
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